COVID-19 UPDATE
TEMPORARY SUSPENSION OF SERVICES TO 31 JULY 2020
The safety and wellbeing of our guests and colleagues is always our top priority.
In light of covid-19, recent travel restrictions and for precautionary measures, the hotel is temporarily closed.
For guests with existing reservations during this period, please see section below to adjust your dates of stay.
During this period, our reservations office will still be open 7 days a week between 9am to 5pm.
For any questions in relation to your upcoming reservation, please call +62-361-4741071 or email us at reservations@equilibriahotels.com
WAIVING CHANGE & CANCELLATION FEES
Guided by our purpose of care, we are temporarily adjusting our policies to allow for flexibility to help you make the right decisions regarding travel for both existing and new bookings.
OPTION 1 : POSTPONE YOUR STAY (up to 24 months from your reserved date of arrival)
Change your booking to a future date. Please note that changes to existing reservations will be subject to availability and any rate differences if any.
OPTION 2 : VOUCHER (valid for 24 months from date of issue)
Should you not be able to determine a future date yet, we are happy to issue a voucher valid for 24 months from date of issue. This voucher is fully transferable to your friends and family should you not be able to make it personally. Please note that the voucher will be subject to availability for any date apart from between 20 December to 10 January.
Thank you and we pray that you and your loved ones are safe during this extraordinary times.
CHECK AVAILABILITY